Frequently Asked Questions – Katherine's Cleaning Services

Yes. We are fully licensed and insured, so you can invite our team into your home or business with complete peace of mind. Every cleaner on our staff is also background-checked and trained before working a shift.

We offer standard house cleaning, apartment cleaning, deep cleaning, Airbnb turnover cleaning, move-in/move-out cleaning, post-construction cleaning, and commercial & office cleaning. Visit our Services page for full details on each.

Not at all. Many of our clients provide a key, garage code, or lockbox and go about their day while we clean. Whatever access method you’re most comfortable with, we’ll work with it and keep your home secure.

Request a free estimate through our website or give us a call. We’ll ask a few quick questions about your home or business – size, condition, and the type of cleaning you need – and provide a transparent, no-obligation quote.

Yes, our team arrives with all professional-grade supplies and equipment needed to get the job done. If you prefer we use specific products – for allergies or personal preference – just let us know in advance.

It depends on the size of the space, the type of cleaning, and its current condition. A standard cleaning for an average home usually takes 1–3 hours, while deep cleanings and larger properties can take longer. We’ll give you a time estimate when you book.

Our team treats every home with care, but in the rare event something is damaged, we want to hear about it right away. As a licensed and insured company, we’ll work with you directly to make it right.

You can book us weekly, bi-weekly, monthly, or as a one-time service – whatever fits your lifestyle and budget. Recurring clients also enjoy priority scheduling and discounted rates.

Absolutely. We’re happy to adjust our checklist to focus on the rooms or tasks that matter most to you, whether that means skipping a room, adding extra attention to the kitchen, or including add-ons like inside-oven cleaning.

We do our best to accommodate last-minute requests based on availability. Call us directly for same-day or urgent cleaning needs, and we’ll let you know the soonest we can get a team to you.

Standard cleaning maintains a space that’s already in good condition, while deep cleaning targets buildup in areas that don’t get touched during routine visits – baseboards, grout, inside appliances, behind furniture, and more. We recommend deep cleaning as a first visit or seasonal refresh.

Yes, we offer flexible scheduling including select evenings and weekends to fit around your work and family life. Let us know your preferred time when booking and we’ll do our best to accommodate it.

We ask for at least 24 hours’ notice to cancel or reschedule an appointment so we can adjust our team’s schedule. Late cancellations may be subject to a small fee, which we’ll always explain clearly up front.

Yes, our move-in/move-out cleaning is a thorough, top-to-bottom service designed to help you settle into a new space or hand back a spotless one. It’s ideal for renters, homeowners, and landlords alike.

Most of our services are quoted as a flat rate based on your home’s size and needs, so you know the total cost upfront. Larger or more complex jobs, like post-construction cleanups, may be priced hourly.

No. We believe in transparent pricing, and the quote you receive is the price you pay. If your needs change once we’re on site, we’ll always discuss any adjustment with you before proceeding.

We accept all major credit and debit cards, along with digital payment options for your convenience. Recurring clients can also set up automatic billing after each visit.

No long-term contract is required. Whether you book a one-time cleaning or a recurring plan, you can adjust or cancel your service at any time with reasonable notice.

Yes, clients who book weekly, bi-weekly, or monthly cleanings receive discounted recurring rates compared to one-time visits. Ask us about current pricing when you request your quote.

Standard supplies and equipment are included in every quote at no extra charge. The only exception is if you request specialty or premium products, in which case we’ll let you know the cost in advance.

Payment is collected upon completion of each cleaning unless you’ve set up automatic billing for a recurring plan. We’ll always confirm the total with you before charging.

We do our best to keep the same cleaner or team assigned to your recurring appointments so they become familiar with your home and preferences. Just let us know your preference when you book.

Simply call or message us at least 24 hours before your scheduled visit and we’ll gladly adjust your appointment to a time that works better for you.

Yes, our team is comfortable working in homes with pets. For everyone’s safety and comfort, we just ask that pets be secured or supervised during the visit, especially if they’re anxious around new people.

Yes, we prioritize safe, effective products for every home. If you’d like us to use eco-friendly or pet-safe products exclusively, just let us know and we’ll accommodate your request.

Yes, gift certificates make a great gift for a busy friend or family member. Contact us directly and we’ll help you set one up for any of our cleaning services.

Any keys, codes, or lockbox information you provide are kept secure and used only by your assigned cleaning team. We take the security of your access information seriously and never share it beyond what’s needed to complete your service.

We welcome your feedback by phone, email, or through our website contact form. Whether it’s a compliment or a concern, our team reviews every message and responds promptly.